FAQs

Q?

Is this website package conclusive in that the entire process based on the services offering and specifications will enable a significant and professional, website presence?

A.

Yes, our entire package range will will showcase your business, concept, project or personal goals with a professional looking and performing website. We will also apply additional functionality which we assess through a range of tools, thus offering the many WordPress designs, plugins and widgets available, within the WordPress resource base.

Q?

Do you use a range of platforms to develop the sites or just one system and or software?

A.

We will only use the WordPress platform couple with the corresponding templates, applications and modules. This is currently the most universally accepted and indeed most powerful platform globally, with rich resources and support available. The entire WordPress community has built and maintained a sophisticated network of tools and services, which new provides the scope to either update websites easily and or create functionality, in a flash. This monthly subscriptions has been designed to propel your chances of online success whilst ensuring your files and website, remain in your possession and under management. We will not lock in any clients thus creating a transparent and personalized website service.

Q?

Will we be required to play a significant role in the development of the website, to ensure the end product is totally compliant and customized to our needs?

A.

Yes and no. If we are rebuilding your existing website and have all the required data and content available to our development team, then your input will be minimal, other than conferring on updates and new functions. But, if this is a completely new application and website, our experience has shown that involvement and guidance from the client will be required. This will obviously vary from project to project however our strategic and simple approach will ensure total delivery.

Q?

In terms of maintaining the sites and adding value to this proposal, how is this approached and how can we ensure our investment is worthwhile?

A.

The web is a complex series of systems combined with an exhaustive maze of tools, algorithms and data, whilst coupled with sophisticated and complex server applications. Our task is to take the guess out of this equation, ensuring the process of creating a quick and qualified website is less stringent, in lieu of our total guidance and support. The essence and establishment of this Web Club is to create a viable community of resources, news, support and indeed online products.

Q?

Can the package be simplified so any individual can understand the entire process as the information provided on the website, is quite detailed?

A.

Basically we use a document called a Project Pack which signifies the start and completion of the entire web development process. Once you sign up with our service, you will be required to select a website template which is pre-design and web ready. From this point on you will complete a series of questions and submit all your project data in our secure log in area. Our team will then start to work through each point and embrace the relevance of your project whilst communicating all requirements. As we work our way through the process we will also need to create a constant collaborative environment, thus ensuring each element of the project pack, gets built and verified. Basically, as long as you can provide us with all your content and product data, our team will have the resources for compliance and conformation of your website. In terms of additional and essential fundamentals such as security, hosting, SEO, plugins and more, we perform a final QA assignment internally to properly ensure a completely configured website.

Q?

The internet today is littered with viruses and hacking. How does your security practice protect my data and files?

A.

Based on the complexity and enormous power and reach of the web today, that no security guarantees can ever be made. We do however take security serious and have in place a process to firstly protect you files via either a security certificate or by means of using our skill in WordPress. This strategy has proven to be effective and will provide the basis for security and protection. We also back up your entire website files on a monthly basis to assure a complete copy is always in place. Furthermore, there are many other options that we can apply to further secure you website. We are available to discuss the many security options with you as part of any the packages we offer. The bottom line is we are here to assist and protect.

Q?

Tell me more about the idea of the Web Club and the benefits that can be accrued, by being a member?

A.

The basis and premise of this Web Club membership and service offering, is all about supplying, solving, sharing, securing and solidifying, your website presence and online strategy. Information technology and the evolution of big data has now transformed and changed the rules of business engagement forever. Keeping up to date with technological change and business maintenance, has become a task in itself. We aim to treat all our members individually and as a collective group, thus allowing the ability to seek and receive information about any topic web or data related, on demand. This adds value to your website and business model and in turn can become effective in maintaining the right balance between running your website and indeed your business or online project.

Q?

Is this purely an online service or is there the possibility of any face to face customer service and support?

A.

Currently, as our operation is based in Melbourne we do offer customers with the option of meeting face to face in this city only, to better understand and compliment the services. As we expand our presence into other major cities of Australia, we will then be able to provide more personal client services. We also offer the capacity to have either chat or video sessions on SKYPE, to better gauge an understanding of individual website requirements and to further enhance our commitment. Businesses has always maintained a human interaction and there is room for this within the bounds of our Web Club business model. Whilst the era of machine to machine learning in the form of the Internet of Things take shape, we hold our ground and stick to this basic fundamentals of client service and quality output.

Q?

In your introduction, there was a mention about www.webclub.com.au being a complete online service. How can potential customers be assured that this is a legitimate business and what elements of your background, can be verified?

A.

A. We have been developing websites at all levels via the company Options Media Group Pty Ltd and trading as Print & Online Options, for the past 11 years now. Our core experience in logo and web development is both extensive and comprehensive. The main nucleus of our business has grown and evolved to support customers with both or either, print and online demands. To compliment this we also have an experienced global development team in the variable platforms available coupled with the ability to solve issues and complexities, associated with custom websites and servers.

Q?

If we an older or outdated website and want to update to your platform, regardless of the previous software used, how easy is this to comply with?

A.

Since the Web is approaching over twenty plus years of existence, it’s natural to assume many websites will now either be overwhelmed by technological updates and search engine updates. Our products are geared to update most older version websites however this is dependent on several aspects and conditions. This are in the form of the specific nature, software, capabilities, strategies and functionality of submitted websites and whether WordPress can conform to the same. This can be discussed once a request is submitted online and evaluated accordingly. It’s important to note that SEO can be severely affected when sites are updated to new platforms or designs and this needs to play a major consideration, in determining whether a Web Club package is suitable.

Q?

If we deem your service to be inadequate or not supportive of the web presence we require, what are our options?

A.

Firstly, we do not have any lock in contracts as part of any of our packages, but we are wary of protecting our brand and business integrity. We do afford a 30 day money back guarantee and this will be accessible to any customer, wishing to cancel a selected Web Club package if un-satisfied with the output provided. Additionally, we also need to protect and retrieve our time, resources and efforts in terms of the low cost monthly subscriptions, we offer. Therefore, it is deemed that the website files created and developed on behalf of any client will remain the property of Web Club, for a period of two years. This allows us to assume that our time and efforts are covered and in turn creates a more stable membership environment. We are flexible on all fronts and a simple question or enquiry pertaining to any aspect of our terms and services, will be answered quickly and precisely.